Please place your order through our online store "OTASAPO". We also sell our products over-the-counter at Natural Pocket in Akasaka.

If the e-mail address you entered is incorrect, or if you have set up an anti-spam filter in your e-mail, you may not receive the e-mail. If you are a registered member, you can check if your order has been completed from "Order History" in My Page. If you made a guest purchase without registering as a member, please contact our store via the Contact Us page or by phone (0800-333-8858). In accordance with our terms and conditions, there is a possibility that the contract will not be approved.

We are sorry, but we do not have samples available.

Basically, no. but some campaigns may have restrictions, so please see the details of the relevant campaign.

We apologize for the inconvenience. We do not offer gift wrapping service at this time.

We accept domestic delivery only.

We are sorry but we are unable to change the payment method once an order has been confirmed.

We do not accept cancellations or exchanges in the following cases
1. Cancellation, change or return of items for the customer's convenience after the order confirmation e-mail has been sent.
2. If you fail to notify us of defective products within 8 days of receipt of goods.
3. Loss of any part of the product, such as accessories, due to the customer's responsibility.
4. If the product is defaced or damaged due to the customer's responsibility.
5. If the product has been used even once.
6. other cases in which we deem it unacceptable to accept an exchange in accordance with the above.
For details, please click here.

Free shipping. However, for orders from Hokkaido, Okinawa, and remote islands will be charged 1,000 yen for shipping, only if the total amount is less than 3,980 yen.
（For details, Click here ）

We do not accept cash on delivery (COD) purchases.

Please choose Paidy when you select "Select Payment Method" on the payment details confirmation screen.

Convenience store, bank transfer, account transfer, or immediate payment can be selected.

There is detailed information in a e-mail or short message from Paidy.

You will receive a new email or short message from Paidy.

It depends on the credit card company you use. Please check with your credit card company.

VISA, MasterCard, JCB, American Express, and Diner's Club are accepted.

Please contact your credit card company or Paidy directly.

A receipt will be sent to your registered e-mail address when your order is confirmed.

Please enter your preferred delivery address on the payment page before confirming your order.

We will send it by Japan Post.

We are sorry. We do not allow customers to choose.

Usually ships in 2-5 days.
※Delivery may be delayed due to traffic conditions or natural disasters.

Orders are shipped sequentially to those who have placed them. If you order without specifying a date, you will receive your order in the shortest possible time.

If you wish to specify a specific date and time, please be sure to enter this information at the time of order. We will not be able to accommodate requests made after the order has been placed.

You will receive a delivery notice from the shipping company. Please contact the courier yourself and make a request for a re-delivery. ※Mail delivery will be posted in the mailbox even if you are not at home

Please contact us through the Contact Us page or by phone (0800-333-8858) and we will look into the matter and request a re-delivery.

Currently, we do not offer subscription services. We do have a set item where you can purchase multiple pieces at one time.

From My Page, select "Forgot your password?" and enter your e-mail address. Please check the email you receive and follow the instructions to set a new password.

Please go to "Change Member Information" from "My Page" and select Change. If you would like to add a new address, please go to "Add a new address" and set it up.

You cannot change your login ID. To change your password, please select "Forgot your password?" and enter your e-mail address. Please check the email you receive and follow the instructions to set a new password.

You can make a guest purchase without registering as a member. Please enter your name and address each time you make a purchase.

Please follow the instructions at the bottom of each direct mail to unsubscribe.
※There is no link to unsubscribe in emails sent at the time of purchase, etc.